Privacy Policy

The General Data Protection Regulation 2018

New Data Protection Legislation came into force on 25 May 2018. The General Data Protection Regulation (GDPR) builds on the existing Data Protection legislation to help to ensure that your data is handled as you would wish it to be.

Who we are

www.helen-keeble.com , www.helenkeeble.co.uk , www.pHphysiotherapy.com , www.pHphysiotherapy.co.uk

What personal data we collect and why we collect it

Website contact forms

Your personal data that you provide in the online contact form is emailed directly to the team’s email account. We use this data to be able to respond to your enquiry and your email address will be added to the mailing list (see mailing list). Once Helen has responded to your enquiry, the contact form is then deleted.

Mailing List

By providing your email address for the mailing list, your email address will be securely stored online and you will receive updates and newsletters occasionally based on work related activities. You can opt out of the mailing list at any time by using the contact form on the website

Cookies:

If you contact us via the website you may opt-in to cookies. This means you are opting in to saving your name and email address so that you do not have to fill in your details again if you complete the form again. If you opt in, these cookies will last for one year.

Embedded content from other websites:

Articles on the website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

During a physiotherapy appointment

Your personal data (name, DOB, address, GP, telephone number and email address) and personal information you have shared during our physiotherapy sessions) are securely held electronically.

All electronic records are securely stored using purpose built software Cliniko with password protection. Each team member has their own secure login.

This data is used to be able to communicate with you regarding your appointments and treatments (by text, telephone call or email) and your email address is added to the mailing list (see mailing list)

Referral/summary letters

It is sometimes necessary for us to communicate with another health care provider (e.g GP, nurse, personal trainer/exercise instructor, consultant, massage therapist, osteopath, physiotherapist) or with your health care insurance company in relation to your care and treatment. Communication will be written and sent via post or encrypted email (using Egress Switch). We will always include you in any communication that we have which is for the purpose of your ongoing care and treatment by sending you a copy of letter/report.

Education – for professionals and public

Any personal details that you provide at the time of booking a workshop, seminar or tutorial is securely stored on Cliniko (see during a physiotherapy appointment) if you booked directly through us.

At times, a third party is used for bookings eg Eventbrite – for how they store your data, you will have to check their own GDPR policy

All email addresses provided will be added to the mailing list (see mailing list)

Who we share your data with

Nobody. We do not sell or share data to third parties.

What rights you have over your data

Under the GDPR you have the right to request copies of information that we hold about you, the right to correct any mistakes in your information and the right to withdraw these permissions at any time by writing to us.

Where we send your data

Completed contact forms submitted via the website may be checked through an automated spam detection service.

All other data is not sent onto anywhere else without prior consent eg a referral letter for your insurance company or other health care professional

If you have any questions at all about how your data is stored or used please do not hesitate to contact us